Refund policy

Last Updated: July 31, 2026

At Brida Organics, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, refunds, replacements, and exchanges are accepted. By placing an order through our website, you agree to the terms outlined below.

Return Eligibility

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order. To be eligible for a return, the product must be unused, unopened, in its original condition, and in its original packaging. Proof of purchase or your order confirmation is required to process any return request.

Non-Returnable Items

For hygiene, health, and safety reasons, opened, used, or damaged personal care and organic products cannot be returned unless they arrive damaged, defective, or incorrect. Gift cards, clearance items, and products marked as final sale are also not eligible for return.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery. We may request photographs of the product and packaging to help us evaluate your claim. Once approved, we will provide a replacement or issue a refund at no additional cost to you.

Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund. If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.

Exchanges

We only replace items that are defective, damaged, or incorrectly shipped. If you require an exchange for one of these reasons, please contact our customer support team for assistance.

Return Shipping

Unless the return is the result of our error or a defective or damaged product, customers are responsible for the cost of return shipping. Original shipping charges are non-refundable unless otherwise required by applicable law.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must instead follow the return process described in this policy.

Refused Deliveries

If an order is refused upon delivery or returned due to an incorrect shipping address provided by the customer, shipping charges and any applicable return shipping fees may be deducted from the refund amount.

Contact Us

If you have any questions regarding this Return & Refund Policy or wish to request a return or refund, please contact us:

Nexora Shop LLC
Wise US Inc
108 W 13th St
Wilmington, DE 19801
United States

Phone: +1 (917) 352-8620

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